Dear New ISP – Our Internet Uptime, Speed & Tech Support Sucks.
Daily, we receive calls from businesses looking to switch ISPs. Some are so keen to switch that they break contracts early, (costing a hefty fee) as they can no longer deal with their current ‘service’ providers.
Most often callers are unhappy with their Internet uptime. They describe their Internet connection as “patchy” or unreliable. Other common concerns include; Internet speed not reaching advertised speed and technical support response. (Or lack thereof).
All of these issues are easily avoidable. All ISPs should provide an SLA (Service Level Agreement) with every service offering. The SLA should detail expected level of uptime and action / response if downtime does occur. Connection monitoring should also be standard in any SLA.
READ THE SLA before committing to any Internet service contract.
It will save your business time, effort and money looking for a new provider.
Entry filed under: Business Internet Connections, Business Solutions, Fastmetrics Support, Technology. Tags: broadband, business, business isp, Business Solutions, communications, internet, internet service contract, isp contracts, isp support, sla, technical support response.