Dear New ISP – Our Internet Uptime, Speed & Tech Support Sucks.

March 22, 2012 at 8:57 pm Leave a comment

Daily, we receive calls from businesses looking to switch ISPs. Some are so keen to switch that they break contracts early, (costing a hefty fee) as they can no longer deal with their current ‘service’ providers.

Most often callers are unhappy with their Internet uptime. They describe their Internet connection as “patchy” or unreliable. Other common concerns include; Internet speed not reaching advertised speed and technical support response. (Or lack thereof).

All of these issues are easily avoidable. All ISPs should provide an SLA (Service Level Agreement) with every service offering. The SLA should detail expected level of uptime and action / response if downtime does occur. Connection monitoring should also be standard in any SLA.

READ THE SLA before committing to any Internet service contract.

It will save your business time, effort and money looking for a new provider.

CJM
business internet service

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Entry filed under: Business Internet Connections, Business Solutions, Fastmetrics Support, Technology. Tags: , , , , , , , , , , .

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