Technical Support that goes Above & Beyond for your Business
April 19, 2010 at 4:41 pm
The Fastmetrics Technical Support Team recently received feedback on some of their work with one of our T-Squared clients.
The T-Squared provides access up to 3Mbps up & down on the WAN link.
The client was having trouble with errors on one end of their connections to the equipment in their office & before that with QoS (Quality of Service) for their phones. Fastmetrics fixed the problem for both the phones & connection, even though the phone service was not ours!
Below is the e-mail addressed to our Technical Support Manager & a graphic provided by the client;
Wanted to share the results of all of your hard work this past week(s). Today we hit a peak of 2MBs which was more than we have all week with a zero error count on our outside interface (WAN). Notice the drop off of errors starting on Thursday afternoon after our last call:
Thanks again for all your help! We really appreciate it!
The problem was fixed by implementing better QoS rules and figuring out that the two devices weren’t “playing nice together” in the auto duplex and auto speed negotiation area.
The support technician was able to force them into full duplex and 100Mbps on the FastEthernet link, – (the LAN link on the inside of the router), resolving the client’s problem with their errors & phones.
Fastmetrics provides 24/7/365 customer support to their clients.
Cody James Miller
Entry filed under: Fastmetrics Support, Technology. Tags: 100mbps, above and beyond, bonded t1s, broadband, broadband errors, broadband support, business support, cisco fastethernet, customer relations, customer relationships, customer service, customer support, dealing with clients, isp support, packet data, qos, quality of service, t1 broadband, tech support, technical support, wan link.