Fastmetrics extends technical support coverage with new office
September 15, 2009 at 5:03 pm
Fastmetrics now has an out-of-state branch office. We contract some of our technical support (via VoIP), marketing, and web development work to this branch office for several reasons, but primarily for redundancy and time zone coverage.
To ensure functionality, we employ DSL and cable connections that are completely separate.
Under normal operation, we use a “Poor Man’s” QoS and separate the voice traffic from the computer traffic using VLAN’s through a Cisco 2950 switch that breaks the voice traffic out to the DSL link and the PC traffic to the cable connection. The traffic actually goes across VPN connections to ensure reliability and security.
The VoFM (Voice over FastMetrics) solution works so well that clients don’t realize that they aren’t talking to someone in San Francisco.
Entry filed under: Fastmetrics Support. Tags: business, business communications, business contractors, business info, Business Solutions, cisco, communications, contract support, contractors, customer relationships, dealing with clients, dsl, dsl link, managed voip, networking, new office, remote office, san francisco, tech support, technical support, vlan, voice over ip, voice traffic, voip.