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Polycom Soundpoint IP phones have 2 Ethernet Switch ports in the back.
They are NOT identical.

One is marked with a LAN logo (the switch port on the outside, closest to the case).
The 2nd Ethernet Switch port has an icon of a PC.

When the PC port is connected in error, i.e. the PC port is connected to the router, then the LCD displays ‘Network link down’.

It is best to only connect one Ethernet cable to the Polycom Soundpoint first up.

Start with the cable coming from your router and plug this into the phone LAN port directly.

connect polycom soundpoint to LAN

Now your Polycom phone should aquire a network address from the router in the NAT ip range you specified in the router. Often this is in the range of 192.168.xxx.xxx

To see what network address your Polycom phone has acquired you can push [menu] 2 2 1 after it has booted up. During boot, you can push the soft button ‘About’ and it will show you when it acquires a network ip.

Optional: Now when your Polycom phone is working, you can connect the second cable to the PC.

To do so, connect the cable from the Polycom Soundpoint Switch port marked with the PC logo to the computer you would like to use.

Cody James Miller
fastmetrics

Fastmetrics has received some new Yelp reviews.

fastmetrics reviews on yelp

Read Fastmetrics Reviews on Yelp

The people have spoken….and have mostly been kind, which is a positive.

Thanks to all for the feedback.

Here they are; Fastmetrics Yelp Reviews.

Cody James Miller
fastmetrics logo

Fastmetrics has released new business bundles that provide $$$ savings & all-in-1 solutions for your business.

For existing clients, easily upgrade your current Fastmetrics Broadband service with a Voice solution.

Bundling services such as Broadband & Voice, saves your business money. That’s the bottom line.
Businesses can also take advantage of 2000 free minutes per line with their new voice service, with complete access to Fastmetrics wholesale long distance rates.

business bundles save money

Fastmetrics owns & operates our own network. Unlike VoIP, (which travels over the public internet), Fastmetrics Voice never travels over the internet, maintaining crystal clear voice quality.
This means we can manage your business broadband connection much better as well, from installation through to upgrades & support.

All Fastmetrics Voice Services include telephone number porting.
Keep your existing phone numbers.

cheap long distance calls

The new Business Bundles:

    aDSL & MetricPhone (Voice) Bundle: $199 monthly

    1 X 3-6Mbps / 768Kbps Business aDSL
    1 X POTS
    5 X MetricPhone Licenses (Voice lines with 2000 free minutes per line, per month).

    Options:
    - Extra MetricPhone Licenses $25
    - aDSL2+ Add On $40 (per month).

      Phone Service Bundle (T1, PRI or Analog): $299 monthly

      1 X 3-6Mbps / 768Kbps Business aDSL
      1 X Adtran plus battery
      8 X Flat Rate Channels (2000 free minutes per channel, per month).
      8 X DIDS ported to your new VoIP Phone Service.

      Options:
      - Extra Flat Rate Channels $20. (Includes 2000 free minutes per channel).
      - Extra numbers ported $5 (one time fee).
      - Inbound Toll Free Service, 4.9 cents per minute.

        MetricPhone Service Upgrade: $99 monthly
        (requires Broadband from Fastmetrics).

        4 X MetricPhone Licenses (8000 free minutes per month).
        - Extra Licenses $25.

          Phone Service Upgrade: $199 monthly
          (requires Broadband from Fastmetrics).

          1 X Adtran plus battery
          8 X Flat Rate Channels (2000 free minutes per channel, per month).
          8 X DIDS ported to your new VoIP Phone Service.

          Options:
          - Extra Flat Rate Channels $20. (Includes 2000 free minutes per channel).
          - Extra numbers ported $5 (one time fee).
          - Inbound Toll Free Service, 4.9 cents per minute.

          Call Fastmetrics Toll-Free on 1-800-724-7100 for more info.

          Cody James Miller
          fastmetrics

Thinking of buying a smartphone, but unsure where to start?

What smartphone suits you, or your business needs?

Which smartphone has superior features & usability?

smartphone reviews

The below article has done all the smartphone leg work for you.

Read the reviews, watch the buying guide video & the final decision on which Smartphone to purchase will be easy.

Find all the answers here, all the smartphone research done for you.

Cody James Miller
fastmetrics

Most people only have Microsoft Outlook at a single location.

To access Microsoft Outlook email remotely, people use a Virtual Private Network (VPN) client, or tools like GoToMyPC from home.
Alternatively, Fastmetrics customers can use the Fastmetrics hosted web browser to access their email from the internet (webmail), with an Outlook interface.

microsoft outlook service

If you are a Fastmetrics client, or would like to know how to improve document upload speed with Microsoft Outlook, or access Outlook email from multiple locations, follow the steps below.

Essentially, the point is to create a local cache of data replicating all the data on the mail server.
Thus, performance to a local user is greatly enhanced.

Before continuing, make sure that you will not be using the computer for about 2 hours as it might take at least this time or more to fully sync all the folders.

During syncing, it might seem like Microsoft Outlook is frozen, and you will not be able to use it.
This will only happen once!
Complete these steps over lunch or at the end of the day.
The first time you change these settings, Microsoft Outlook will sync the entire folder to the local computer to speed up performance.
Doing this will keep your local computer up to date always & performance will greatly improve.

Log into Microsoft Outlook, (the location of the program will vary), find it by following this path, (if not on the desktop).
- Click Start
- Select All Programs
- Highlight Microsoft Office
- Double click on Microsoft Outlook

You might find a desktop short cut, you can double click on it to open Outlook, you might also find it on the start menu, or maybe in all 3 places.

To set up access from different computers for Microsoft Outlook, follow these steps.

1. Click on Tools, Email accounts.
2. Now select “View or change existing email accounts” . Then click “next”.
3. Double click Communigate, DO NOT click Finish.
4. Click the Advanced tab at the top.
5. If you access you account from more than one location select “Global Microsoft Outlook Application Data folder (Roamed)” if not, select “Local Microsoft Outlook Application Data folder”.
6. Click OK.
7. And now click finish.
8. If you see the MAPI progress bar, wait until this process is complete. Do not interrupt your system at it may cause errors.
9. Make sure that you restart Microsoft Outlook to see the changes.
10. Select the mail folder.
If you did not see the progress bar last time, you will see it this time.
Let the sync process complete, remember not to interrupt your system.
REMEMBER this is only going to happen once!
If you see nothing happening, leave the computer alone, it is synchronizing.
11. Process complete.

You can now access Outlook from different places, remotely, on the road, wherever there is an internet connection.

Access it with the webmail;
- http://mail.[yourdomain].[com]/ or;
- http://mail.[yourdomain].[com]/Pronto or;
- log in from the Fastmetrics server; http://mail.fastmetrics.com

Alternatively, access it from your desktop using the faster local cache with Microsoft Outlook and its features.

Ana Guillen
Technical Support Team
fastmetrics mail

LogMeIn is a support tool that enables a Fastmetrics Technician to ‘log into’ your computer remotely. This enables the technician to perform tasks on your computer themselves, rather than guide you through the process of fixing your tech support problem over the phone.

Here’s how to connect to a Fastmetrics Technician with LogMeIn:

1. Open a web browser and type in logmein123.com.

2. You will see the following window where you will be asked to enter a unique, one time use code. This code is provided by the Fastmetrics technician that will be working with you.

3. You will now be asked to download a file, click save.

4. Now run the file.

Note: Steps 3 & 4 will have to be completed every time you do a remote session, but you can delete the file when you finish.

5. You will see the message below, click YES.

technical support

6. You will now see a chat screen. This way the Fastmetrics Tech can chat to you via your computer, or will keep you on the phone as your technical support problem is resolved.
When the session is done, this message box will let you know.

remotetechsupport

Ana Guillen
Technical Support Team
fastmetrics

Fastmetrics has added Knowledge Base and Support categories to our blog.

Click on the above link to find out about;
- Phone configuration guides & user manuals.
- Broadsoft user guides.
- Polycom user guide & configuration tips.
- Communigate features (Pronto, MobileOffice, etc).
- Configure e-mail & MAPI.
- Network support issues.
- Configure your Nokia or iPhone for e-mail.
& more useful articles for your business.

Articles coming soon, once we move them from our old Knowledge Base.

With Pronto, I can check my webmail, instant message work colleagues & make a VoIP call using the same interface.

It’s really easy to use. I just use a headset to make calls, that’s all you need.
The voice quality is really good.

I can do what I want to from Pronto. I don’t need a lot of different windows or a soft phone interface open.
Everything from the inbox.

This is a screenshot of me calling Australia. You can use the soft keypad, type in the number, or double click on a contact or number from your call history. (Use the drop down number pad for voice prompt selections).

pronto webmail and more

Make calls from your webmail with Pronto

Below is the main menu which can be found at the top of the Pronto interface.

pronto

All these features from one interface

- Webmail
- Shared calendars
- Contacts
- News feed (add your favorite subscriptions & feeds)
- Music
- Photos
- Video
- Files
- Social
- Twitter (tweet without having to go to Twitter).

The soft phone is my favorite feature. It’s so simple to make VoIP calls.
That and Twitter updates from Pronto. Just a matter of entering your Twitter account details & once again, you can do everything from the Pronto interface.

Another feature of Pronto is it’s AIR interface.
I must admit I do not use this feature much, but it is available & a great solution for people or businesses who receive alot of files in their inbox.

Store music, image & text files in Pronto or easily organize them on your desktop with an easy drag & drop.

Stay tuned for more Pronto features. I think it is a great tool worth blogging about.

Cody James Miller

If you need to make a phone call to someone in another country and you are not quite sure how to dial the number, then this service should hopefully help you.

Find out how to dial an international number easily

Cody James Miller
fastmetrics bundles

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